Privacy Policy

1. Introduction

Resonate Tech., Inc. ("DocsHub," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our document editor platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Document Content: Documents, files, and content you create, upload, or share using DocsHub
• Integration Data: Information from connected services like HubSpot and Linear when you authorize these integrations
• Communication Data: Comments, feedback, and support requests you submit

2.2 Information We Collect Automatically

• Usage Data: How you interact with DocsHub, including features used, documents accessed, and collaboration activities
• Device Information: Browser type, operating system, IP address, and device identifiers
• Analytics Data: Performance metrics, error reports, and usage patterns to improve our service

2.3 AI Features

When you use our AI Agent features, we process your prompts and selected document content through third-party AI services (OpenAI, Anthropic, Google, xAI). We do not store AI conversations beyond your current session unless you explicitly save them as documents.

3. How We Use Your Information

• To provide, maintain, and improve DocsHub services
• To enable document creation, editing, and collaboration features
• To process AI requests and provide intelligent document assistance
• To sync data with integrated services (HubSpot, Linear) as authorized by you
• To send service updates, security alerts, and support messages
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell your personal information. We share your data only in the following circumstances:

• With Your Consent: When you explicitly authorize sharing, such as when collaborating on documents
• Service Providers: With trusted third parties who assist in operating our platform (hosting, analytics, AI services)
• Integrated Services: With HubSpot, Linear, or other services you connect to DocsHub
• Legal Requirements: When required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Rights: To protect the rights, property, or safety of DocsHub, our users, or others

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and environmental controls
• Employee training on data protection and security practices

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete documents or your account, we remove your data from our active systems within 30 days, though some information may remain in backups for up to 90 days.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your documents and data
• Restriction: Limit how we process your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected]

8. International Data Transfers

DocsHub is hosted and operates on US-based infrastructure providers. Your information is stored and processed in the United States. If you are accessing DocsHub from outside the United States, please be aware that your information will be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

9. Children's Privacy

DocsHub is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of DocsHub after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do). To exercise these rights, contact [email protected].

13. European Privacy Rights

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.